Privacy Policy and Cookies
  1. The Controller of the Customers’ personal data is Firma "MARAF"- Wiśniowski Rafał, ul. Jarzębinowa 30, 44-240 Żory, NIP: 6511416839, REGON: 276982532
  2. The Controller guarantees that the following rights of Customers, arising from GDPR, will be exercised:
    1. the right of access to personal data, that is the right to obtain confirmation whether the Controller processes the data and to obtain information about their processing,
    2. the right to rectify and erase the Customers’ data - if the Customer’s data are incorrect or incomplete or if the Customer withdraws their consent to data processing,
    3. the right to limit data processing - for the time of explaining, modifying or making an objection, the data will not be erased, but their processing will be limited,
    4. the right to transfer personal data, that is the right to obtain personal data given to the Controller and to send them to another controller,
    5. the right not to be subject to decisions based on automated processing, including profiling,
    6. the right to object to the processing of the Customer’s personal data,
    7. the right to complain to a supervisory authority, that is the President of the Personal Data Protection Office, about the processing of the Customers’ personal data.
  3. The Controller will protect the security of the Customers’ personal data with due diligence. However, for the Customers’ convenience, the Controller uses many modern and functional technological solutions which enable Customers to shop comfortably and enable the Controller to provide proper customer service. Because of that, some personal data of the Customers are shared with payment entities, entities which support mail, courier, logistics, audit and consulting services, marketing and promotional activities, as well as public authorities which prosecute crimes and abuse and carry out tax inspections.
  4. Providing personal data is voluntary but it is necessary to conclude a sales agreement and an electronic services agreement. The Controller receives the Customers’ personal data when the account is registered, when the Customer uses the newsletter or the contact form, and when an order is placed and processed by the Online Shop.
  5. Personal data of the Customers are processed to the extent necessary to perform the concluded agreement, for example to:
    1. set up and manage an account and to make transactions;
    2. ship ordered products;
    3. process complaints and returns;
    4. process inquiries and reports made to the Controller (e.g. via the contact form);
    5. manage the security of transactions;
    6. provide the best Customer service possible.
  6. Personal data are also processed for the purposes indicated below, based on the legitimate interest of the Controller, that is:
    1. to monitor the Customer’s activity on the website,
    2. to promote the Controller’s products or services, including those which are personalized on the basis of the Customer’s profile,
    3. to provide payment services,
    4. to collect debt; to conduct court proceedings, arbitration and mediation,
    5. to ensure the observance of tax and accounting regulations,
    6. to ensure the security of transactions, also to prevent crimes,
    7. to conduct statistical analyses,
    8. to store data for archival purposes and to ensure accountability (demonstrate that obligations arising out of legal provisions have been fulfilled),
    9. to organize competitions and promotional actions, to develop loyalty and partnership programmes.
  7. The Customer may at any moment object against the processing of personal data for direct marketing purposes, including profiling, if processing takes place in relation to the legitimate interest of the Controller.
  8. Personal data are also processed on the basis of the Customer’s consent in order to:
    1. send commercial information,
    2. send information in the form of newsletter to the Customer.
  9. The Customer may withdraw the consent given to the processing of personal data at any moment in the same way as it was granted. The Customers’ data will be processed by the Controller until the consent is withdrawn.
  10. The Controller requires that personal data be provided in order to conclude and perform the agreement (the order placed in the Online Shop) and:
    1. for accounting purposes, including to issue VAT invoices,
    2. to maintain the Customer’s account,
    3. to contact the Customer directly,
    4. to provide the “Newsletter” service,
    5. to inform the Customer about the course of order processing,
    6. to inform the Customer about shipment,
    7. to inform the Customer about the course of the complaint and return procedure,
    8. to inform the Customer about the products which could interest the Customer.
  11. For this purpose, the Controller collects and processes the following Customers’ data:
    1. first and last name,
    2. home address,
    3. correspondence address,
    4. tax identification number (NIP) - solely for the purposes of issuing an invoice,
    5. e-mail address,
    6. phone number.
  12. If the Customer takes part in promotional actions and competitions, the Controller may need additional data required by tax laws.
  13. Personal data of the Customers may also be processed by automatic means (including profiling), however, it will not produce any legal effects towards the Customer or in any similar manner significantly affect the Customer’s situation. The profiling of personal data by the Controller consists in processing such data (also by automatic means) by using them to assess some information about the Customer, in particular to carry out an analysis or forecast of personal preferences and interests.
  14. The Personal data of the Customers are stored for no longer than necessary to ensure proper service quality and depending on the manner and purpose of their collection, they are stored as follows:
    1. Conclusion of the agreement - throughout its term and after its termination for the following purposes:
      • to seek claims related to the performance of the agreement,
      • to carry out duties arising from the provisions of law, in particular tax and accounting regulations,
      • prevent abuse or crimes,
      • for statistical and archival purposes.
    2. Marketing actions - throughout the term of the agreement and when a separate consent is granted to process such data, the data are processed until actions related to the processing of transactions are completed, until the Customer objects against the processing of such data or until the Customer withdraws their consent.
    3. Sales-related and promotional actions, e.g. competitions and promotional actions - for the duration and settlement of such actions or competitions.
    4. Operational activity - until the expiry of the Controller’s obligations imposed by GDPR and applicable national provisions, in order to demonstrate the fairness of personal data processing.
  15. The Controller processes the personal data of those who visit the profile on Facebook. These data are processed solely in relation to maintaining the profile, for example to inform the Controller about the activity of users, to promote the website and to give answers to short Inquiries submitted via Facebook messenger. The legal basis for the processing of personal data by the Controller in this purpose is the legitimate interest of the Controller, which consists in promoting the Controller’s own brand.
  16. In all matters related to personal data protection, the Customer may at any time send a relevant message to the address of the Controller’s registered office or to the e-mail address

Cookies Policy

  1. The Seller uses cookie files in order to collect information related to the Customer’s use of the Online Shop. Cookie files are small text files sent and stored on the Customer’s device which the Customer uses to connect to the Online Shop. The Seller uses “session” cookie files, which are stored on the Customer’s device until the Customer logs out, closes the website or closes the web browser, and “persistent” cookie files, which are stored on the Customer’s device for a period of time determined in the parameters of such cookie files or until they are deleted by the Customer.
  2. Cookie files enable the Seller to adjust and optimize the Online Shop to the Customers’ needs, to compile statistics on the number of hits on the Online Shop website, and to ensure the security of the Online Shop. Cookie files are also used to maintain the Customer’s session after they leave the website, so that the Customer may go back to the contents of their cart.
  3. The Customer may at any time delete cookies coming from the Online Shop using the Customer’s browser settings or may completely block the storage of cookies on the Customer’s device.
  4. Blocking the possibility of storing cookies on the Customer’s device may make it harder or impossible for the Customer to use some features of the Online Shop.
  5. Cookies technology is also used by third parties, both those cooperating and not cooperating with the Seller, which offer advertisements that are best suited to the Customer’s preferences. Third parties use this technology in the manner described in Points 1-4.
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