Terms and conditions of „Perfumik.pl – Perfumy dla każdego” online shop, updated in accordance with GDPR, as on 24 May 2018
„Perfumik.pl – Perfumy dla każdego” online store, available at https://perfumik.pl and https://perfumik.eu (hereinafter referred to as the “Online Shop”) operated by Firma "MARAF"- Wiśniowski Rafał, ul. Jarzębinowa 30, 44-240 Żory, NIP: 6511416839, REGON: 276982532, phone: +48 570 704 000, e-mail: firstname.lastname@example.org. These Terms and Conditions specify the types and scope of services rendered electronically via the Online Shop, rules for concluding sales agreements via the Online Shop, rules for performing these agreements, rights and obligations of the Customer and the Seller, as well as the procedure of terminating the agreement and making a complaint.
Online Shop - the online shop available at http://perfumik.pl and https://perfumik.eu
Seller - Firma "MARAF"- Wiśniowski Rafał, ul. Jarzębinowa 30, 44-240 Żory, NIP: 6511416839, REGON: 276982532
Customer - a natural person, a legal person or an organizational unit without legal personality which is granted legal capacity by law, which concludes an agreement with the Seller,
Consumer - a natural person who enters into a legal transaction with the Seller, given that such a transaction is not directly related to this person’s business or professional activity.
Service - electronic services provided by the Seller via the Online Shop.
Sales Agreement - a remote agreement concluded between the Customer and the Seller via the Online Shop, whose subject matter is purchasing the Goods.
Goods - products, moveable things, which the Customer purchases via the Online Shop.
Customer’s Account - a collection of resources in the Seller’s ICT system which gathers information about the Customer, including address information and order history.
Order Form - a form available in the Online Shop which makes it possible to make a purchase.
Registration Form - a form available in the Online Shop which makes it possible to create the Customer’s Account.
Newsletter - a service which makes it possible to subscribe to free information about Goods and sales offered by the Seller and to receive such information via e-mail.
Business Day - a day from Monday to Friday, excluding public holidays.
GDPR - Regulation (EU) 2016/679 of the European Parliament and of the Council of 27th April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (general data protection regulation).
Personal Data - information relating to an identified or identifiable natural person. When it comes to using our Online Shop, such data are e.g. e-mail address, first and last name or IP address. Personal Data may be saved in cookie files or similar technologies installed on the webpages of the Online Shop and on devices by the Controller or other entities with whom the Controller cooperates mostly in terms of marketing, as well as by third parties, such as Facebook. The Controller also uses analytical software from third parties (e.g. Google Analytics) which installs codes that make it possible to collect personal data on the user’s device.
2. General provisions
The Seller undertakes to provide services to the Customer to the extent and on the conditions set forth in these Terms and Conditions.
The Customer undertakes to use the Online Store in accordance with applicable legal provisions and principles of community life.
The Customer who uses Services provided by the Seller is obliged to observe these Terms and Conditions.
If given goods are covered by a guarantee granted by the manufacturer, such a guarantee will not limit the Customer’s ability to exercise their rights under statutory warranty for defects of the product.
Goods available in the Online Shop are new and free from physical and legal defects.
The Seller executes orders in Poland and abroad.
All prices on the website of the Online Shop are given in Polish zlotys (PLN), euros (EUR) or pounds sterling (GBP) depending on the Customer’s choice, they are gross prices with VAT, customs duties and other price components.
3. Services and General Terms and Conditions of Rendering Services
The Seller uses the Online Shop to provide electronic services which consist in:
making it possible to fill in the order form to conclude sales agreements,
making it possible to register and manage the Customer’s account,
sending information about sales and Goods to Customers as the “Newsletter”.
Services specified in Point 1 are rendered free of charge.
An electronic services agreement which consists in making it possible to fill in the order form is concluded with the Customer for a definite period of time at the moment when the Customer starts filling in the form and is terminated when the the Customer stops filling in the form or sends a completed form to the Seller.
An electronic services agreement which consists in making it possible to register and manage the Customer’s account is concluded with the Customer for a definite period of time at the moment when the Customer registers in the Online Shop.
An electronic services agreement which consists in subscribing to the “Newsletter” is concluded with the Customer for a definite period of time at the moment when the Customer subscribes to the “Newsletter” via the feature available on the website of the Online Shop.
Setting up a Customer’s account (“registration”) can be done via a feature available on the website of the Online Shop, that is the Registration Form. During registration, the Customer provides e.g. their e-mail address and sets up an individual password, which together with the e-mail address makes it possible to access the Customer’s Account.
Technical requirements for using the services provided by the Seller:
a device with Internet access,
access to an e-mail account.
The Customer covers fees related to Internet access and data transmission at the rate set by their Internet service provider.
4. Sales Agreement
The Seller makes available the following methods of placing orders for Goods available in the Online Shop:
by phone at +48 570 704 000 on business days from 8:00 a.m. to 4 p.m.,
via e-mail at email@example.com,
via the Order Form available in the Online Shop.
To place an order via the Order Form, the Customer selects Goods available in the Online Shop and specifies the number of Goods that the Customer wishes to purchase and indicates the characteristics of the ordered product, if applicable. When the Goods are selected (added to the “cart” using a feature available in the Online Shop), the Customer fills in the order form, providing data necessary for the Seller to be able to process the order.
To place the order as described in Point 1 (a) and (b), the Customer selects the Goods they wish to purchase and the characteristics of such Goods, if applicable, and then provides the data necessary for the order to be processed (first and last name, shipping address, phone number and e-mail address).
When the Seller receives the order, the Seller sends a declaration of order receipt to the Customer via e-mail, using the address provided by the Customer when they were placing the order. Such a declaration also constitutes order confirmation. When the Customer receives this message, the sales agreement is concluded between the parties.
The message with order confirmation contains sales conditions that the parties have agreed on, in particular the number and type of ordered Goods, the total price payable by the Customer, the cost of shipping and the amount of discount (if applicable).
If the Customer is not a consumer, the Seller reserves the right to request that the Customer make a prepayment in full or in part before the Seller starts processing the order.
5. Order Processing Time and Delivery
The Seller executes orders on business days on a first come first served basis (considering Section 6 Point 5 of these Terms and Conditions).
Order processing time is 1 business day.
Delivery time should be added to the order processing time. The delivery time depends on the type of carrier selected by the Customer. Delivery of the Goods by a delivery company usually takes up to 3 business days in Poland and up to 14 days abroad.
If it is impossible to execute the order within the time limit set forth in Point 2, the Seller contacts the Customer to agree on further steps to be taken.
The delivery of the Goods is carried out by Poczta Polska S.A. (Polish post) and delivery companies, InPost Paczkomaty, Kurier InPost 24/7.
Orders are handed over to the carrier only on business days.
Information on delivery costs are given in the Order Form when the Customer is filling it in and are also available in the Online Shop under “Delivery Information” tab.
When the Customer receives the parcel, they should carefully check the condition of the package and its contents. If the Customer discovers any potential damage or other irregularities, the Customer should draft a shipping damage report in the presence of the courier and notify the Seller about it.
6. Payment Terms
The Seller makes the following payment methods available:
electronic payments via a website available under przelewy24.pl domain, operated by DialCom24 Sp. z o.o. 60-327 Poznań, ul. Kanclerska 15, NIP (Tax Identification Number) 781-173-38-52, REGON (National Business Registry Number) 634509164 (in accordance with terms and conditions of this website),
a traditional bank transfer to the Seller’s bank account maintained by ING Bank with the following number: 52 1050 1676 1000 0092 8199 3163,
cash on delivery.
The electronic payment operator referred to in Point 1(a) makes the following payment methods available:
electronic transfers: Bank Millennium, Bank Ochrony Środowiska, PEKAO S.A., Banki Spółdzielcze, BGŻ BNP Paribas Polska, BLIK, Credit Agricole, Bank Pocztowy, Eurobank, GetIng Online, mBank, Nest Bank, Noble Bank, Alior Bank, Citi Handlowy, Idea Bank, Inteligo, PKO, Orange, Plus Bank, ING Bank Śląski, BPS, BZ WBK, Raiffeisen Polbank, SkyCash, T-Mobile Usługi Bankowe, Toyota Bank, Volkswagen Bank, Bank Millennium, Eurobank,
payment cards: VISA, MasterCard, EuroCard, JCB, Diners Club, mTransfer.
The Customer who makes a payment via a traditional bank transfer is obliged to enter the order number for which the payment is made in the bank transfer name.
The Customer is obliged to make the payment within 14 Business Days after the conclusion of the agreement. If there is no payment in due time, the sales agreement is be terminated.
Order processing starts when the Seller’s account is credited with the payment or when the Seller is notified by the electronic payment operator that the Customer has correctly made the payment. If the Customer chooses the cash on delivery option, order processing starts when the order is confirmed by the Seller.
The Seller documents the sale of Goods with a receipt or a VAT invoice. When the Customer places an order, they give their consent for the proof of purchase to be delivered with the Goods or to be delivered electronically to the e-mail address given by the Customer.
7. Statutory Warranty for Defects of the Goods
Pursuant to Art. 556 of the Civil Code Act of 23 April 1964, the Seller is liable to the Customer if the sold Goods have a physical or legal defect. The Seller is released from liability for statutory warranty if the Customer knew about a given defect when they were entering into the agreement.
The cost of delivering the Goods is covered by the Seller as part of exercising the rights arising from statutory warranty for defects.
The Seller is liable for statutory warranty if a defect is discovered within 2 years from the moment when the Goods were handed over to the Customer. In the case of used Goods, the Seller is liable for statutory warranty if a defect is discovered within 1 year from the moment when the Goods were handed over to the Customer who is a consumer.
Pursuant to Art. 558 of the Civil Code Act of 23 April 1964, the Seller is released from liability for statutory warranty when the Seller sells goods to a Customer who is an entrepreneur.
Defects should be reported electronically to firstname.lastname@example.org or in writing to the following address: 44-240 Żory, ul. Wodzisławska 12. To submit such a notification, the Customer may use the form which constitutes Schedule no. 2 to these Terms and Conditions.
If it is necessary to assess physical defects, the Goods will be delivered to the following address: 44-240 Żory, ul. Wodzisławska 12 lok. U2
The Seller will respond to the Customer’s notification within 14 calendar days after its receipt. Failure to process the notification within this time limit will mean that it is accepted.
The Seller will cover the cost of the receipt and delivery of the Goods, the removal of defects or replacing the Goods with new ones.
8. Withdrawal from the Sales Agreement
Pursuant to Art. 27 of the Act on the Rights of Consumers of 30 May 2014 (Journal of Laws from 2017, item 683), the Buyer who has entered into a remote agreement has the right to withdraw from it within 14 days for any reason and without incurring any costs. However, if the Buyer has chosen a method of delivery other than the least expensive and ordinary method of delivery offered by the Seller, then the Seller is not obliged to reimburse the Buyer for additional costs incurred by the Buyer.
The time limit to withdraw from the agreement begins to run on the day when the Buyer comes into the possession of the product or when a third party indicated by the Buyer, other than the carrier, comes into the possession of the product.
In order to exercise the right to withdraw from the agreement, the Buyer needs to inform the Seller about their decision to withdraw from the agreement by way of a clear withdrawal statement. The Buyer may use the model withdrawal form. The form can be found below these Terms and Conditions. It is not obligatory to use the model form.
If the Buyer has made the payment in cash, it is advisable for the Buyer to include their bank account number in the withdrawal form because it will be used to repay the money.
Withdrawal from the agreement may concern all products included in a given order or just some of them.
To observe the time limit to withdraw from the agreement, it is sufficient to send the withdrawal statement to the Seller before the time limit to withdraw from the agreement expires.
The Seller gives the Buyer a possibility of submitting the withdrawal statement electronically, by sending a scan of the statement to the following e-mail address: email@example.com. The Seller needs to promptly send the Buyer a confirmation of receiving the withdrawal statement.
The withdrawal statement may also be sent via traditional mail to the following address: Firma "MARAF"- Wiśniowski Rafał, ul. Jarzębinowa 30, 44-240 Żory, NIP: 6511416839, REGON: 276982532, preferably with a note saying “withdrawal from the agreement”.
If the Customer withdraws from a remote agreement as described above, the agreement is deemed non-concluded.
The Seller will promptly, within 14 days from receiving the Buyer’s withdrawal statement and the Goods, reimburse the Buyer for all payments made by the Buyer, including the cost of delivering the products. The Seller may withhold the reimbursement of the Buyer’s payments until the Seller receives the products or until the consumer provides a proof of sending these products back, whichever happens earlier.
The Buyer will cover the cost of sending the purchased Goods back to the Seller.
The Buyer is obliged to return the product to the Seller by mail to the following address: ul. Wodzisławska 12 lok U2, 44-240 Żory, or to hand the product over to a person authorized by the Seller to receive it at the pick-up point at ul. Wodzisławska 12 lok U2, 44-240 Żory, forthwith but not later than 14 days after the date on which the Buyer withdraws from the agreement. In order to observe this time limit, it is sufficient to send the products before the time limit expires.
The Seller will return the payment using the same payment method which was previously used by the Buyer. If the Buyer paid for the product on delivery, the Buyer should give their consent for the money to be returned to their bank account included in the withdrawal form in the event the Buyer decides to withdraw from the agreement.
The Buyer is only liable for a decrease in the value of the Product which results from using the Product in a manner which goes beyond what is necessary to determine the nature, characteristics and functioning of the Product.
The Buyer does not have the right to withdraw from the agreement when the subject of contractual obligations is:
a product delivered in a sealed package which may not be returned after opening the package due to the protection of health or hygienic reasons, provided that the package was opened after the delivery,
a non-prefabricated product which is supposed to fulfil the consumer’s individual needs.
9. Complaint Procedure
The Seller observes the obligation to deliver products to the Customer without any defects. Moreover, products are delivered as new and original in original and sealed packages. The foregoing does not apply to products such as miniature perfumes which are just an equivalent of the actual fragrance, inspired by the scent of famous perfumes offered by manufacturers from all over the world.
If a given product has a defect, the legal basis for processing the complaint are relevant provisions of the Civil Code Act of 23 April 1964 (uniform text: Journal of Laws from 2014, item 121, as amended), including e.g. Art. 556-576.
The Buyer has the right to make a complaint under statutory warranty if consumer goods are defective. There are two types of defects: physical and legal defects.
A physical defect is the nonconformity of the product with the agreement. It happens especially when the product: does not have a characteristic which this type of product should have,
does not have some characteristics which the consumer expected because the Seller or an advertisement assured that the product would have them,
is not suitable for the purpose about which the Buyer informed the Seller,
was handed over to the Buyer incomplete.
A legal defect, on the other hand, may consist in the fact that the goods bought by the Buyer:
belong to a third party
are encumbered with a third party right or
there are some constraints on using them or disposing of them which arise from a decision made by a competent authority.
If there is a defect, the consumer may submit a complaint under statutory warranty to the Seller and request that the Seller take one out of four possible actions:
replace the goods with new ones,
repair the goods,
reduce the price,
withdraw from the agreement (if the defect is crucial).
It is up to the Buyer to choose their request. On certain conditions, the Seller may propose a different solution, but it may only take place after the following circumstances are taken into consideration:
how easy and quick it is to replace or repair the goods,
whether the defect is crucial or non-crucial,
whether the goods were complained about in the past.
If the Buyer demands that the item be replaced or repaired, the Seller may refuse to comply with this demand if the option chosen by the Buyer:
may not be carried out by the Seller,
requires incurring excessive costs as compared with another potential request.
The Seller may propose another solution. Notwithstanding the foregoing, in this situation the Buyer may change their mind and demand that the goods be brought into conformity with the agreement in a different way, e.g. by reducing the price, or may withdraw from the agreement.
The Seller will replace the goods or rectify the defects within a reasonable period of time which may not exceed 14 calendar days. If the Seller fails to observe this time limit, the Buyer may set a new time limit in which the Seller needs to satisfy the request. In the case of further inaction by the Seller and ineffective expiry of the set time limit,
the Seller will be liable towards the Buyer for the sold goods, provided that the defect was discovered within 2 years from the hand-over of the goods. Throughout the first year of the duration of the Seller’s liability, there is a presumption that the discovered defect or its cause has already existed at the time of sale. In this situation, it is the Seller who needs to prove that the defect arose through the fault of the Buyer. In case a defect is discovered later, i.e. between the 12th and 24th month after the hand-over of the goods, the Buyer needs to demonstrate that the defect of the goods has already existed at the time of the sale.
A complaint may be made in any form. For evidential purposes, it is the safest to make it in writing. It is necessary to describe the discovered defect and specify one’s demands under statutory warranty. The Buyer may submit the letter of complaint directly to the buyer (with confirmation on a separate copy) in the pick-up point at the following address: Firma "MARAF"- Wiśniowski Rafał, ul. Jarzębinowa 30, 44-240 Żory, NIP: 6511416839, REGON: 276982532. The Buyer may also send the complaint by registered letter to the following address: Firma "MARAF"- Wiśniowski Rafał, ul. Jarzębinowa 30, 44-240 Żory, NIP: 6511416839, REGON: 276982532 with a note saying “Complaint Perfumik.pl” or to the email address firstname.lastname@example.org.
If in the complaint the consumer demands that the Seller
repair the goods,
replace the goods with new ones,
reduce the price of the goods,
the Seller is obliged to process the complaint within 14 calendar days after it was submitted. If the Seller fails to observe this time limit, the complaint will be deemed justified.
The Seller is not liable for erroneous data being entered by the Customer (especially if the Customer enters erroneous data in the forms available on the website) or for the Customer’s actions which make it harder or impossible for the Seller to provide and carry out services.
The Seller stipulates the right to suspend or stop providing particular features of the Online Shop due to necessary maintenance, inspection or development of the technological base or software. Suspending or stopping the provision of particular features of the Online Shop may not violate the Customer’s rights.
The Controller of the Customers’ personal data is Firma "MARAF"- Wiśniowski Rafał, ul. Jarzębinowa 30, 44-240 Żory, NIP: 6511416839, REGON: 276982532.
The Controller guarantees that the following rights of Customers, arising from GDPR, will be exercised:
the right of access to personal data, that is the right to obtain confirmation whether the Controller processes the data and to obtain information about their processing,
the right to rectify and erase the Customers’ data - if the Customer’s data are incorrect or incomplete or if the Customer withdraws their consent to data processing,
the right to limit data processing - for the time of explaining, modifying or making an objection, the data will not be erased, but their processing will be limited,
the right to transfer personal data, that is the right to obtain personal data given to the Controller and to send them to another controller,
the right not to be subject to decisions based on automated processing, including profiling,
the right to object to the processing of the Customer’s personal data,
the right to complain to a supervisory authority, that is the President of the Personal Data Protection Office, about the processing of the Customers’ personal data.
The Controller will protect the security of the Customers’ personal data with due diligence. However, for the Customers’ convenience, the Controller uses many modern and functional technological solutions which enable Customers to shop comfortably and enable the Controller to provide proper customer service. Because of that, some personal data of the Customers are shared with payment entities, entities which support mail, courier, logistics, audit and consulting services, marketing and promotional activities and dropshipping services, as well as public authorities which prosecute crimes and abuse and carry out tax inspections.
Providing personal data is voluntary but it is necessary to conclude a sales agreement and an electronic services agreement. The Controller receives the Customers’ personal data when the account is registered, when the Customer uses the newsletter or the contact form, and when an order is placed and processed by the Online Shop.
Personal data of the Customers are processed to the extent necessary to perform the concluded agreement, for example to:
set up and manage an account and to make transactions,
ship ordered products,
process complaints and returns,
process inquiries and reports submitted to the Controller (e.g. via the contact form),
manage the security of transactions,
provide the best Customer service possible.
Personal data are also processed for the purposes indicated below, based on the legitimate interest of the Controller, that is:
to monitor the Customer’s activity on the website,
to promote the Controller’s products or services, including those which are personalized on the basis of the Customer’s profile,
to provide payment services,
to collect debt; to conduct court proceedings, arbitration and mediation,
to ensure the observance of tax and accounting regulations,
to ensure the security of transactions, also to prevent crimes,
to conduct statistical analyses,
to store data for archival purposes and to ensure accountability (demonstrate that obligations arising out of legal provisions have been fulfilled),
to organize competitions and promotional actions, to develop loyalty and partnership programmes.
The Customer may at any moment object against the processing of personal data for direct marketing purposes, including profiling, if processing takes place in relation to the legitimate interest of the Controller.
Personal data are also processed on the basis of the Customer’s consent in order to:
send commercial information,
send information in the form of newsletter to the Customer.
The Customer may withdraw the consent given to the processing of personal data at any moment in the same way as it was granted. The Customers’ data will be processed by the Controller until the consent is withdrawn.
The Controller requires that personal data be provided in order to conclude and perform the agreement (the order placed in the Online Shop) and:
for accounting purposes, including to issue VAT invoices,
to maintain the Customer’s account,
to contact the Customer directly,
to provide the “Newsletter” service,
to inform the Customer about the course of order processing,
to inform the Customer about shipment,
to inform the Customer about the course of the complaint and return procedure,
to inform the Customer about the products which could interest the Customer.
For this purpose, the Controller collects and processes the following Customers’ data:
first and last name,
tax identification number (NIP) - solely for the purposes of issuing an invoice,
If the Customer takes part in promotional actions and competitions, the Controller may need additional data required by tax laws.
Personal data of the Customers may also be processed by automatic means (including profiling), however, it will not produce any legal effects towards the Customer or in any similar manner significantly affect the Customer’s situation. The profiling of personal data by the Controller consists in processing such data (also by automatic means) by using them to assess some information about the Customer, in particular to carry out an analysis or forecast of personal preferences and interests.
The Personal data of the Customers are stored for no longer than necessary to ensure proper service quality and depending on the manner and purpose of their collection, they are stored as follows:
Conclusion of the agreement - throughout its term and after its termination for the following purposes:
to seek claims related to the performance of the agreement,
to carry out duties arising from the provisions of law, in particular tax and accounting regulations,
prevent abuse or crimes,
for statistical and archival purposes.
Marketing actions - throughout the term of the agreement and when a separate consent is granted to process such data, the data are processed until actions related to the processing of transactions are completed, until the Customer objects against the processing of such data or until the Customer withdraws their consent.
Sales-related and promotional actions, e.g. competitions and promotional actions - for the duration and settlement of such actions or competitions.
Operational activity - until the expiry of the Controller’s obligations imposed by GDPR and applicable national provisions, in order to demonstrate the fairness of personal data processing.
The Controller processes the personal data of those who visit the profile on Facebook. These data are processed solely in relation to maintaining the profile, for example to inform the Controller about the activity of users, to promote the website and to give answers to short Inquiries submitted via Facebook messenger. The legal basis for the processing of personal data by the Controller in this purpose is the legitimate interest of the Controller, which consists in promoting the Controller’s own brand.
In all matters related to personal data protection, the Customer may at any time send a relevant message to the address of the Controller’s registered office or to the e-mail address email@example.com.
12. Cookies Policy
The Seller uses cookie files in order to collect information related to the Customer’s use of the Online Shop. Cookie files are small text files sent and stored on the Customer’s device which the Customer uses to connect to the Online Shop. The Seller uses “session” cookie files, which are stored on the Customer’s device until the Customer logs out, closes the website or closes the web browser, and “persistent” cookie files, which are stored on the Customer’s device for a period of time determined in the parameters of such cookie files or until they are deleted by the Customer.
Cookie files enable the Seller to adjust and optimize the Online Shop to the Customers’ needs, to compile statistics on the number of hits on the Online Shop website, and to ensure the security of the Online Shop. Cookie files are also used to maintain the Customer’s session after they leave the website, so that the Customer may go back to the contents of their cart.
The Customer may at any time delete cookies coming from the Online Shop using the Customer’s browser settings or may completely block the storage of cookies on the Customer’s device.
Blocking the possibility of storing cookies on the Customer’s device may make it harder or impossible for the Customer to use some features of the Online Shop.
Cookies technology is also used by third parties, both those cooperating and not cooperating with the Seller, which offer advertisements that are best suited to the Customer’s preferences. Third parties use this technology in the manner described in Points 1-4.
13. Final provisions
All content posted on the website of the Online Shop (including graphics, texts, page layout and logotypes) are under copyright protection and are owned exclusively by the Seller. Using such content without the Seller’s written consent will result in civil and criminal liability.
The Seller stipulates the right to amend these Terms and Conditions. The Seller will inform the users about any amendments to these Terms and Conditions on the website of the Online Shop at least 7 calendar days before the amendments to the Terms and Conditions come into force. An amendment to the provisions of these Terms and Conditions will not apply to Customers who placed an order when the previous version of the Terms and Conditions was in force.
Applicable provisions of Polish law will apply to matters not covered by the provisions of these Terms and Conditions.
A Customer who is a consumer has the right to use out-of-court methods of dispute resolution and claim seeking by way of mediation or arbitration. Notwithstanding the above, the Customer may contact a municipal (district) consumer ombudsman for assistance. All necessary information may be obtained on the website of the Office of Competition and Consumer Protection available at www.uokik.gov.pl. A Customer who is a consumer may also use an electronic method of resolving disputes with the Seller via ODR platform available at http://ec.europa.eu/consumers/odr/.
Disputes arising out of the provision of services under these Terms and Conditions will be submitted for resolution by a common court at the Customer’s discretion and in accordance with applicable provisions of Polish law.